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SHIPPING POLICY

Last updated August 17, 2022

Thank you for shopping with us at Nature's Bed!

We are delighted to offer you a seamless shopping experience for our handmade aromatic products. Please review our shipping policy below to understand how we process and deliver your orders.

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

  • After they pass through the final round of quality check, they are packed in green packaging and handed over to our trusted delivery partner.

  • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. We are committed towards a clean and green packaging and we try our best to use less amount of plastics and emphasise more on green packaging material. Our shipping cardboard outer box is eco friendly and made from 100% recycled paper. Where feasible, we use paper-fillers instead of bubble wrap, and this is a process of continuous improvement for us. We are committed to further substantially reducing plastic in our packaging and are constantly innovating new solutions given the nature of our category.

Shipping availability :

We ship to all of the states in India. We are actively working on enabling the international shipping from our platform.

Shipping Timings:

  • For orders within Karnataka: Your order will be dispatched within 2-3 working days after we receive it. Once dispatched, you can expect delivery within the next 2-3 working days (its an expected date as it may change due to operational constraint from the shipping partner).

  • For orders outside Karnataka (Rest of India): Your order will be dispatched within 3-5 working days after we receive it. Once dispatched, you can expect delivery within the next 5-10 working days (its an expected date as it may change due to operational constraint from the shipping partner).

Shipping Rates:

  • The shipping rates are calculated based on the weight of your shipment. You will find the shipping charges clearly mentioned in your invoice before you proceed to make the payment.

  • We strive to offer competitive shipping rates by partnering with multiple courier services. The shipping partner for your order is chosen based on the best combination of service and rate available at the time of shipment.

Tracking Details:

  • Once your order is dispatched, we will send you an email or SMS containing the tracking details along with the name of the shipping partner. This will enable you to conveniently track your parcel until it reaches your doorstep.

Additional Information:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or nondeliveries.

  • In case of any discrepancies or issues with your order, please contact our customer support team, and we will assist you promptly.

Note: Please note that due to unforeseen circumstances such as natural disasters, public holidays, or other unavoidable events, there might be occasional delays in the delivery of your order. We appreciate your understanding and patience in such situations.

If you have any further queries or require assistance regarding shipping, feel free to reach out to us at +91-7676527306 or drop an email to naturesbedonline@gmail.com.

Thank you for choosing Nature's Bed for your aromatic product needs! We appreciate your support.

RETURN POLICY

Last updated August 17, 2022

At Nature's bed, we are committed to providing you with the finest handmade aromatic and artisan products from India. We take great pride in the quality and craftsmanship of our offerings. However, we understand that there may be situations where you may need to request a refund. Please read our refund policy carefully to understand your rights and obligations.

Eligibility for Refunds:

  • Refunds are applicable only for products purchased directly from our website.

  • To be eligible for a refund, you must request the refund within 30 days of receiving the product.

  • Custom-made or personalised products are exempt from refunds unless they arrive damaged or defective.

Valid Reasons for Refunds:

  • Damaged or Defective Products: If you receive a product that is damaged, defective, or in an unsatisfactory condition, please contact our Customer Support Team within 7 days of receiving the product, along with photographic evidence, to initiate a refund.

  • Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us immediately. We will investigate the issue and issue a refund if the product cannot be delivered.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

  • If you are required to return the product, we will provide you with instructions on the return process.

  • The cost of return shipping for damaged or defective products will be covered by us.

RETURN PROCESS

To return an item, please email customer service at naturesbedonline@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
__________
Attn: Returns
RMA #
__________
__________, __________
Return shipping charges will be paid or reimbursed by us.

REFUND

  • Once your refund request is received and validated, we will process your refund within 7-10 business days.

  • Refunds will be issued to the original payment method used during the purchase.

Partial Refunds:

  • In some cases, partial refunds may be granted if the product is returned in a used or damaged condition, or if it is not in its original packaging.

EXCEPTIONS

Eligibility for Refunds:

  • Refunds are applicable only for products purchased directly from our website.

  • To be eligible for a refund, you must request the refund within 30 days of receiving the product.

  • Custom-made or personalised products are exempt from refunds unless they arrive damaged or defective.

Valid Reasons for Refunds:

  • Damaged or Defective Products: If you receive a product that is damaged, defective, or in an unsatisfactory condition, please contact our Customer Support Team within 7 days of receiving the product, along with photographic evidence, to initiate a refund.

  • Non-Delivery: If you do not receive your order within the specified delivery time frame, please contact us immediately. We will investigate the issue and issue a refund if the product cannot be delivered.

QUESTIONS

Cancellation of Orders:

  • If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will cancel your order and issue a full refund.

Policy Updates:

  • We reserve the right to update or modify this refund policy at any time. Please check our website for the most up-to-date version of the policy.

At  Nature's Bed, we value your satisfaction and aim to provide the best possible shopping experience. If you have any concerns or require assistance, please do not hesitate to reach out to our dedicated Customer Support Team. We are here to assist you in any way we can.

Thank you for choosing Nature's Bed for your handmade aromatic and artisan product needs.

If you have any questions concerning our return policy, please contact us at:
+91-7676527306
naturesbedonline@gmail.com

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