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RETURN POLICY
Last updated August 17, 2022
At Nature's bed, we are committed to providing you with the finest handmade aromatic and artisan products from India. We take great pride in the quality and craftsmanship of our offerings. However, we understand that there may be situations where you may need to request a refund. Please read our refund policy carefully to understand your rights and obligations.
Eligibility for Refunds:
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Refunds are applicable only for products purchased directly from our website.
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To be eligible for a refund, you must request the refund within 30 days of receiving the product.
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Custom-made or personalised products are exempt from refunds unless they arrive damaged or defective.
Valid Reasons for Refunds:
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Damaged or Defective Products: If you receive a product that is damaged, defective, or in an unsatisfactory condition, please contact our Customer Support Team within 7 days of receiving the product, along with photographic evidence, to initiate a refund.
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Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us immediately. We will investigate the issue and issue a refund if the product cannot be delivered.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
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If you are required to return the product, we will provide you with instructions on the return process.
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The cost of return shipping for damaged or defective products will be covered by us.
RETURN PROCESS
To return an item, please email customer service at naturesbedonline@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
__________
Attn: Returns
RMA #
__________
__________, __________
Return shipping charges will be paid or reimbursed by us.
REFUND
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Once your refund request is received and validated, we will process your refund within 7-10 business days.
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Refunds will be issued to the original payment method used during the purchase.
Partial Refunds:
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In some cases, partial refunds may be granted if the product is returned in a used or damaged condition, or if it is not in its original packaging.
EXCEPTIONS
1. Eligibility for Refunds:
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Refunds are applicable only for products purchased directly from our website.
-
To be eligible for a refund, you must request the refund within 30 days of receiving the product.
-
Custom-made or personalized products are exempt from refunds unless they arrive damaged or defective.
2. Valid Reasons for Refunds:
-
Damaged or Defective Products: If you receive a product that is damaged, defective, or in an unsatisfactory condition, please contact our Customer Support Team within 7 days of receiving the product, along with photographic evidence, to initiate a refund.
-
Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us immediately. We will investigate the issue and issue a refund if the product cannot be delivered.
QUESTIONS
Cancellation of Orders:
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If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will cancel your order and issue a full refund.
Policy Updates:
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We reserve the right to update or modify this refund policy at any time. Please check our website for the most up-to-date version of the policy.
At Nature's Bed, we value your satisfaction and aim to provide the best possible shopping experience. If you have any concerns or require assistance, please do not hesitate to reach out to our dedicated Customer Support Team. We are here to assist you in any way we can.
Thank you for choosing Nature's Bed for your handmade aromatic and artisan product needs.
If you have any questions concerning our return policy, please contact us at:
+91-7676527306
naturesbedonline@gmail.com
