Welcome to Nature's Bed, your destination for exquisite handmade aromatic products crafted with love and care. Please take a moment to review our store policy below to ensure a delightful shopping experience.

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Handcrafted Excellence:

• All our products, including traditional incense sticks, 100% soy wax candles, artisan soaps, aroma oils, diffusers, and non-alcoholic perfumes, are meticulously handmade in small batches.

• We take pride in our artisan approach, ensuring that each item is crafted with attention to detail and a commitment to excellence.

 

Shipping:

• We ship to all states across India to ensure our products reach aromatic enthusiasts nationwide.

• Your order will be processed and dispatched within [insert processing time] working days from the date of purchase.

• Please refer to our shipping policy for estimated delivery times and rates based on your location within India.

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Quality Assurance:

• We prioritise quality in every aspect of our production process, from sourcing the finest ingredients to handcrafting each item with care.

• If you encounter any issues with your order or products, please contact our customer support team for assistance, and we will strive to resolve the issue promptly.

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Returns and Exchanges:

• We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 7 days of receiving your order to initiate a return or exchange.

• Please note that certain products may not be eligible for return or exchange due to their nature (e.g., personalised items, opened fragrance products). Refer to our returns and exchanges policy for more details.

For more details please refer our Shipping & returns page.

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Customer Support:

• Our dedicated customer support team is here to assist you with any inquiries, concerns, or feedback you may have.

• Feel free to reach out to us via [insert contact information] for prompt assistance.

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Privacy and Security:

At Nature's Bed, we are committed to ensuring the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered from users of our website and services. By accessing or using our platform, you agree to the terms outlined in this policy.

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1. Information We Collect:

a. Personal Information: When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.

b. Usage Information: We may collect information about how you interact with our website, including your browsing history, IP address, device information, and cookies.

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2. How We Use Your Information:

a. Order Processing: We use your personal information to process orders, fulfil purchases, and provide customer support.

b. Communication: We may use your contact information to communicate with you about your orders, provide updates, respond to inquiries, and send promotional materials if you have opted in to receive them.

c. Improvement of Services: Your usage information helps us analyse trends, track user activity, improve our website's functionality, and customise your shopping experience.

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3. Data Security:

a. We implement industry-standard security measures to protect your personal information from unauthorised access, misuse, or alteration.

b. Your payment details are encrypted using secure socket layer technology (SSL) and are not stored on our servers.

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4. Third-Party Services:

a. We may utilize third-party service providers to assist us in operating our website, processing payments, or delivering products. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

b. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

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5. Cookies:

a. We use cookies and similar tracking technologies to enhance your browsing experience, personalise content, and gather information about your preferences and activities on our website.

b. You can choose to disable cookies through your browser settings, but this may affect certain features of our website.

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6. Children's Privacy:

Our platform is not directed towards individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information.

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7. Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically.

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8. Contact Us:

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at +91-7676527306 or write to us at naturesbedonline@gmail.com

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

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Thank you for choosing Nature's Bed for your aromatic indulgences.

• We appreciate your support and look forward to serving you with the finest handmade products and exceptional customer service.

If you have any further questions or require assistance, please do not hesitate to contact us.